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Join our new team of game-changers in Tirana!
Were currently looking for Customer Service Agents in Greek.
Role Overview:
A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities:
Management of incoming contacts (Calls, Emails etc.)Identify and assess customers needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines, and policiesResponsible for maintaining a high level of professionalism with clients and working to establish a positive
relationship with every callerMust be able to use CRM tools and related software to handle any contact
Requirements:
Ideally you have previous experience in sales or as a client service representativeNative /near native in Greek language (written and spoken), English B2+ is an advantageGood MS Office skills and generic computer knowledgeStrong phone contact handling skills and active listening as well as good written skillsCustomer orientation and ability to adapt/respond to different types of charactersStrong problem-solving skills, make the right call and access existing processes to quickly resolve customers issuesAbility to work in a teamReliability and flexibility
Why Should you apply:
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills.
Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact center which offers a wide range of support to users throughout the World.
Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Albania?
Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!
TO APPLY, SEND YOUR CV TO [email protected]
Apliko